Published: October 2023
Updated: February 2025
How to Fix Email Not Sending or Receiving on AxiomHost (Complete Troubleshooting Guide)
Introduction
Email delivery issues can be frustrating — especially when running a business, online store, or corporate website. Whether your emails are not sending, not receiving, going to spam, or bouncing back, this guide explains every possible fix.
This guide is designed for AxiomHost users in Nigeria, the US, the UK, and globally.
1. Check Your Email Quota
If your mailbox is full, you cannot send or receive emails.
How to Check:
cPanel → Email Accounts → Check “Storage Used”
Fix:
Delete old emails
Increase mailbox quota
Download old emails via IMAP and clear server space
2. Verify MX Records (Most Common Cause)
Your domain must point to AxiomHost’s email servers.
Correct MX Record:
Priority: 10
Value: mail.yourdomain.com
Also ensure:
A record → mail.yourdomain.com → Your hosting server IP
Check using:
https://whatsmydns.net
https://dnschecker.org
3. Disable Remote MX if Using Local Email
If “Remote Mail Exchanger” is selected, the server will not receive emails.
Fix:
cPanel → MX Entry
Select: Local Mail Exchanger
4. Check SMTP Authentication (Sending Emails)
Most “can’t send email” problems come from incorrect SMTP settings.
Correct Settings:
SMTP Host: mail.yourdomain.com
SMTP Port: 465 (SSL)
Alternative Port: 587 (TLS)
Authentication: Required
Username: full email address
Password: email password
5. Ensure DNS Propagation
If you recently changed nameservers or MX records, allow time for propagation.
Propagation Time:
30 minutes to 24 hours
During this period, some emails may not deliver consistently. This is normal.
6. Check If Your IP is Blacklisted
Blacklisted IPs may block outgoing mail.
Check via:
https://mxtoolbox.com/blacklists.aspx
If listed, contact AxiomHost Support for IP rotation or blacklist removal.
7. Fix Emails Going to Spam
To prevent your emails from landing in spam folders, configure your domain's authentication records.
Required DNS Records:
SPF Record:
v=spf1 +a +mx +ip4:YOUR_SERVER_IP include:spf.liteserver.net ~all
DKIM:
Enable in cPanel → Email Deliverability
DMARC:
v=DMARC1; p=none; rua=mailto:you@yourdomain.com; ruf=mailto:you@yourdomain.com
These improve inbox delivery on Gmail, Yahoo, Outlook, and corporate servers.
8. Fix “Email Sent But Not Delivered”
This issue happens when the receiving server rejects or filters the message.
Fixes:
Enable SPF, DKIM, DMARC
Check for blacklists
Avoid sending bulk mail from shared hosting
Use a transactional email provider for high volume
9. Fix Webmail Login Problems
Try this:
Use the correct URL: https://yourdomain.com/webmail
Reset the email password in cPanel
Check if email account is suspended or over quota
10. Enable Email Routing for External Providers
If using Gmail Workspace or Microsoft 365, your MX should NOT point to AxiomHost.
Example (Google Workspace):
ASPMX.L.GOOGLE.COM (Priority 1)
ALT1.ASPMX.L.GOOGLE.COM
